A strict return and refund policy is followed to make sure that the deserving individuals get the help of a licensed medical mental health professional.

A cancellation fee of $39 shall be deducted if you request a refund within 24 hours of placing the order.

The fee shall be non-refundable after 24 hours or if you have signed the consent form of a licensed mental health professional within 24 hours as your order shall be considered as final. However, if the company makes an exception, a cancellation fee of $55 will be deducted.

No refunds shall be made if any airline or landlord rejects the ESA letter upon a valid reason under the Air Carrier Access Act or the Fair Housing Act.

A 100% money-back is guaranteed if the licensed mental health professional evaluates and determines that you do not qualify for an emotional support animal.

For Renewal of Subscription
  • Once the renewal questionnaire is submitted, you will not be able to get a refund.
  • You can refund your payment before submitting the renewal questionnaire.
For Priority Delivery
  • All priority delivery orders are non-refundable. These orders are subjected to processing by the licensed mental health professional immediately upon submission.

In case you are not sure about any of our provided services or your order, make sure that you reach out to our customer care before placing the order.